A link, days before arrival
The confirmation carries a secure check-in link. It opens in the browser on the phone they already have — no app, no password.
Hotel Reverie Check in onlineThe key is ready before they arrive.
Online check-in on the guest’s own phone, ID scanning at the desk and registration cards that fill themselves — arrivals walk in pre-checked in and nobody at the counter types a name.
- A link, days before arrival
- Filled in from the sofa
- Companions, not just the booker
9:41 Thursday, 12 June
Gmailnow Hotel Reverie · Check in before you get here Your stay is coming up — check in online before you arrive
Hotel Reverie
Hi Jonas, Check in before you get here
Two minutes on your phone and you can walk straight to your room.
1Confirm your details2Scan your passport3Sign and you are done Check in online HA Hotel Reverie Online check-in
Your details Travelling with you I accept the house rules and the privacy policy Complete check-in Pre-checked in
Identity, verified
Identity checks in partnership with Candour
The guest holds their passport to their phone. The chip is read over NFC, their selfie is matched against the photograph stored inside it, and the registration card fills itself — before they have left home.
- Tap the passport — the chip fills the form, no typing
- The selfie is matched to the photo in the chip
- FIDO-certified biometrics, and it can run inside your own infrastructure
What you get
Arrive already checked in.
Filled in from the sofa
Details, arrival time, a note about the late flight — done on their phone, whenever it suits them, not while they stand at your counter.
Companions, not just the booker
Everyone in the room gets registered — names, documents and ages on the same form the booker already opened.
J M AHouse rules, agreed up front
Rules, deposit terms and consents signed on the phone. The signature and the timestamp stay on the booking.
ID and passport scanning
Hold the document to the scanner — name, number and expiry read themselves into the registration card, and the scan goes to the guest vault.
Registration cards nobody types
Cards, signatures and guest-registry data are built from what the guest already filled in. You print or export — you never re-key it.
PDFReturning guests are recognised
The profile opens with last time’s room, their preferences and the note you left. Most of the form is filled before they touch it.
JW 3rd stayArrivals that need one tap
Pre-checked-in guests show green on the board. Tap check-in, hand over the key — the luggage is still in the car.
204Tips that catch what you’d miss
A returning guest, an arrival with no room assigned, a document about to expire — flagged on the stay before you even open it.
Hotels running Guest Experience see
- 30% more direct bookings
- +23% more in ancillary revenue
- 4x more positive reviews
Hi Marta — we have your Booking.com reservation for Friday. Anything we should prepare? Tue 09:12
Hi! Our flight lands at 22:30. Is that too late to check in? Tue 09:40
Not at all. Your key will be at the desk and the kitchen can leave a plate. Tue 09:44
Perfect — thank you! Tue 09:46
Guest communications
Six emails a stay. You write none of them.
Sent · The moment they book
L Hotel Reverie reservations@hotelreverie.com
Hotel Reverie
Hi Jonas, Your booking at Hotel Reverie is confirmed
Thank you for choosing Hotel Reverie. Your room is held for two nights — the details are below.
Fri 15.09 Check in anytime after 15:00 Sun 17.09 Check out anytime before 11:00 See full reservation details Hi Jonas, Your stay is coming up — what time will you arrive?
Tell us roughly when to expect you and we will have the room and the key ready.
Before 12:0015:00–18:00After 18:00Late, after 22:00 Confirm arrival time Hi Jonas, Check in before you get here
Two minutes on your phone and you can walk straight to your room.
1Confirm your details2Scan your passport3Sign and you are done Check in online Hi Jonas, Everything is settled — safe travels
Your balance is cleared and the room is closed. Leaving later? Ask us to hold your bags.
2 nights · Double, breakfast included€240.00City tax€6.00 Paid in full€246.00 View your stay Hi Jonas, Invoice 1042 from Hotel Reverie
Attached as a PDF, with your company details already on it.
Accommodation & breakfast€240.00City tax€6.00VAT included (8%)€17.78 Total€246.00 invoice-1042.pdf Download invoice Hi Jonas, How was your stay?
One tap is enough. It takes a moment, and it helps the next guest choose us.
Leave a review The flow, hour by hour
One arrival, from the link to the key.
Not features in a list — one guest, from confirmation to the door. This is what an arrival looks like once FOYER runs it.
- 3 days out The confirmation carries the link
The booking is confirmed and the check-in link travels with it — one tap, in the guest’s own language.
- That night Filled in from the sofa
Details for three people, a nut allergy noted, house rules agreed. Nothing lands in your inbox — it lands on the booking.
- Day before The documents arrive
ID photos uploaded where you require them, straight into the guest vault. The arrival turns green on tomorrow’s list.
- 15:02 They walk in already checked in
Green flag on the stay, room assigned, key ready. You tap check-in and hand it over.
- 15:03 The paperwork is already done
Registration card built from what they filled in, signature on file, the registry export ready. Nobody retyped a passport number.
- Next stay They are recognised at the door
Preferences, the allergy and last time’s room come back with the profile — the second link is mostly filled before they open it.
Everything included
The details your team will ask about.
The full inventory — so there are no surprises after the demo.
Online check-in, before arrival
- Secure check-in link with every confirmation
- Works in the browser — no app, no password
- Built for a phone held in one hand
- Companions added on the same form
- Preferences, allergies and arrival time
- House rules agreed with date and time recorded
- ID photo upload where you require one
- Estimated arrival time back on your grid
- Reminder emails for links nobody opened
- Guest language taken from the booking
- Progress visible on the arrivals list
At the desk
- Check-in one tap from the stay calendar
- Pre-checked-in arrivals flagged on the board
- A stay opens into the whole reservation
- Smart tips for returning guests and VIPs
- Warnings when an arrival still has no room
- Assign or change the room during check-in
- Early check-in priced and posted on the spot
- Deposit or card taken while the guest is there
- Group arrivals checked in together
- Walk-ins through the same short wizard
- Room moves and upgrades without re-registering
- Every check-in stamped with the user who did it
Documents & the registry
- ID and passport scanning at the desk
- Fields read straight into the registration card
- Scans filed in the guest document vault
- Digital registration card, signed on screen
- Signed registration-card PDFs on file
- Registry data built from what you already captured
- Registry exports without re-keying a name
- Document expiry visible on the profile
- Nationality, document type and number captured once
- Document access limited by staff role
- Retention rules — documents removed on schedule
Guests who come back
- Profiles matched on email, phone or document
- Preferences and notes from the last stay
- Full stay history on the profile
- Allergies and dietary notes the kitchen can see
- VIP, returning and blacklist tags
- Returning guests skip most of the form
- Duplicate profiles merged, history kept
- Companions kept on the profile for next time
- Consents and signatures stored with the profile
- Notes and staff alerts on every arrival
- Import your old guest base from CSV
What the desk asks before it switches.
Do guests need to install an app?
No. The check-in link opens in the phone’s browser — no app, no account, no password. If they can open an email, they can check in.
What if a guest ignores the link and just shows up?
Nothing breaks. The desk runs the same check-in in seconds — scan the document, the registration card fills itself, sign and hand over the key. Online check-in shortens the queue; it is never a requirement.
Is scanning a passport chip safe?
The chip is read over NFC directly between the document and the guest’s phone, encrypted, and the biometric match is FIDO-certified through our partner Candour. It can even run inside your own infrastructure, so guest data never leaves it.
Does this satisfy police and statistics reporting?
The registration card records exactly the fields your law requires — for every guest in the room, not just the booker — and exports are one click when an inspector asks.
Can guests who booked on Booking.com use it too?
Yes. The link rides on the reservation, not on how it arrived — OTA guests get the same mail, the same check-in and the same messaging as direct bookers.